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NeoStrata: Products & Services

NeoStrata develops and sells a variety of scientifically tested and clinically-proven, skin care brands developed exclusively by dermatologists which include cosmoceuticals and therapeutic cosmetics.  Their advanced therapeutic and cosmetic dermatological products feature Polyhydroxy Acid technology to address and meet the challenge of keeping all skin types beautiful and maintain a radiant, glowing appearance.  Their products are available worldwide through consumer outlets, physicians' offices and spas.

NeoStrata: Company Background

NeoStrata was founded by Dr. Eugene Van Scott and Dr. Ruey Yu.  The line presents products with physician-strength formulas generally only available at a doctor's office. You can locate a NeoStrata store near you by using's store locator hereTheir customer service phone number can be contacted toll-free at (800) 225-9411 or you have the ability to contact the company online hereFor customer service, you can also e-mail them at the addresses listed below. 

  • United States Customers -
  • International Customers -

NeoStrata: Customer Feedback & Reviews

NeoStrata Antibacterial Facial Cleanser, Eye Cream, and Foaming Glycolic Wash all have received a rating of 5 out of a 5 possible stars with SkinStore.comNeoStrata Exuviance Introductory Collection for sensitive, dry skin receives 5 out of a possible 5 stars with Beauty.comconsumers. NeoStrata Skin Renewal Peel Solution receives an average rating of 4.3 based on 58 reviews on Makeup Alley.  It is reported that out of these 58 reviews, 84% of these consumers would purchase the product again.  The package quality is rated at 3.8 out of 5 stars. 




NeoStrata: Business Credibility & Trustworthiness

NeoStrata has been a Better Business Bureau Accredited Business since September 22, 2009. The BBB lists their phone number as (609) 520-0715.  Their address is listed as 307 College Road East in Princeton, New Jersey.  On a scale of A+ to F, the skincare business receives an A+ due to their excellence.  They have had no complaints all year through the bureau!  Further, there have been no complaints on the company in 3 years, the entire time they have had a file open with The BBB!

NeoStrata: Website Popularity & Google Ranking,the brand's website possesses a global Alexa Traffic Rank of 307,367.  The company website's Alexa Traffic Rank in The United States ranks in at 92,759.  The company's website has other websites that link into their own website. is reported by Quantcast to have a United States Quantcast Traffic Rank of 83,572. has a Google Page Rank 4 out of a possible 10 points.

NeoStrata: Social Media Presence

You can sign up to join NeoStrata's mailing list by typing in the necessary information here and by clicking submit after doing so.  NeoStrata can be found on Facebook with 5,094 likes awarded to the page by friends, fans, and users.  NeoStrata also utilizes Twitter.  In fact, the skincare company has tweeted 3,411 times.  The skincare company is following 1,565 other users and is followed by 4,486 other Twitter users.

NeoStrata: Website Security & Safety ensures protection for your personally identifiable information as you transmit it to their site.  They strive to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. To further protect your privacy, their secure server software encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the Internet.  McAfee Secure Site Advisor has assessed and has found the site to be sufficiently safe to visit and use.  Norton Safeweb has also assessed the site for computer and identity threats as well as annoyance factors.  The site was found to be safe and annoyance-free.

NeoStrata: Pricing & Packages

NeoStrata is priced on the higher end, because of the prescription quality performance their products provide.  Their products use quality ingredients you won't find in regular drugstore skincare and cosmetic products.  Thus, NeoStrata is sold at high-end dermatology retailers such as SkinStore and DermStore.  Products range from $38 to about $150.  Products are generous for these sizes and are prescription-grade.

NeoStrata: Shipping Rates & Policies
  • NeoStrata does not deliver to PO Boxes. 
  • NeoStrata does not deliver to APO/FPO Addresses.

Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam Addresses

  • For shipments to these destinations UPS 2nd Day Air and Next Day Air Services are offered.

International Shipping

  • NeoStratais available in over 75 countries.
    • If you live outside The United States and want to make a purchase, click here to find our products in your country.

Shipping Rates & Delivery Schedule

  • NeoStrata offers free Standard shipping on United States orders $75 and over to the Continental United States.
  • For shipments totaling less than $75 , a delivery charge of $7.95 for UPS Ground Shipping is assessed.
NeoStrata: Payment Methods Accepted

NeoStrata accepts the payment methods listed below.

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Google Checkout
  • PayPal Payments 

NeoStrata is required by the following states to charge sales tax at the state's specified sales tax rate: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Washington D.C., Wisconsin, West Virginia and Wyoming.

  • Sales tax will be assessed on the total purchase, including shipping/handling charges (or as required).

In the entry box entitled, coupon code, enter promotional codes to receive a discount during checkout.

  • The promotion code box is located at the bottom left corner of your shopping bag.
  • Simply enter the code in the entry box during the checkout process and click apply. 
NeoStrata: Returns, Refunds & Exchange Policy

NeoStrata PSORENT psoriasis topical solution carries a 90-day money back guarantee.

  • Use the product twice a day, every day for at least 4 weeks to see results.
  • If you continue to not be satisfied, send an e-mail to to return.

All other items purchased from this site carry a 30-day money back guarantee.

  • If you are unsatisfied with your purchase for any reason, e-mail to return.
  • They will provide a Return Authorization Number, instructions and a shipping address.
  • Merchandise must be returned in its original packaging and in like-new condition.
  • The Return Authorization Number must be marked on the outside box.
  • Shipping charges are not refundable.
If you received a gift and you return part of the order, keeping the gift, credit is recalculated subtracting the gift.
If you partially return a discounted order and part of the order is kept, you would no longer qualify for the discount.
  • Charges are recalculated on your entire order to recover the discount before issuing credit.
  • Any items lost or damaged during shipping is the responsibility of the delivery carrier.
  • If a package arrives damaged, the addressee must initiate the claim against the shipper.
  • Contact Customer Service to guide you through the process of filing the proper claim against the shipper.
NeoStrata: Product images & screenshots
NeoStrata Coupons
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Get Free shipping + 3 samples on all skin care orders of $75 or more @ NeoStrata
Get Free Shipping On Order @ NeoStrata
Get Free Gift With Orders $100+ @ NeoStrata
Get Free Deluxe Sample @ NeoStrata